Vehicle had smaller boot than what was booked, but otherwise a good vehicle.

They gave me a lower-grade car when I picked it up. I only realized this at the parking lot and had to go back to the service desk to confirm the order! After a few minutes of broken English communication, he admitted that he looked at the wrong order! There were no other customers at the service desk when I was being served! The old man was really sly! It wasted a lot of time.

The staff was friendly and welcoming

The Hertz service was excellent, very detailed and attentive. The staff in Melbourne recommended additional services based on my situation, such as upgrading the car for $5 a day or prepaying for toll roads. These services depend on personal preference though.

We were able to do the pick up process while our luggage was being offloaded from the aircraft. Hertz staff member was helpful and courteous.

We were nervous about booking through QEEQ as we'd never heard of them. No issues, all went smoothly.