More than impressed

This Budget location mainly rents large vehicles, and our Kia Carnival was the smallest one. It is located outside Melbourne city, about a $30 Uber ride from the city center, which is very convenient since there are usually no large vehicles available in city locations. Communication over the phone was smooth, the car model was accurate at pick-up, and the staff was very helpful, assisting me in thoroughly checking the vehicle's condition, informing me of the fuel type and fines, and explaining the insurance in detail rather than trying to upsell. They assured me that using third-party insurance was fine. When returning the car, we were in a hurry, and the staff said they would wait for us until the agreed-upon time (since businesses in Australia often close earlier than 5 PM). We managed to return the car just before they closed the gate, and they didn't mind that we were a bit short on fuel.

The process at the airport was very convenient, but the charge for not having a full tank was too high.

We got a good quality car for a very fair price. It was easy to pick up in one city and drop off on another. Budget has the best price on a car of all the other companies we look at. I was very satisfied with our experience.

Great way and experience renting a car.

The car is excellent and exceed my expectation. Friendly customer service with no upfront selling of insurance.

User friendly and easy to navigate.

Easy and fuss free

Good deals and ease of use.