- very smooth and fast on both QEEQ and Alamo

There are relatively few counters at the store, so there’s a bit of a wait. However, the service is very attentive; they will explain everything to you in detail.

Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.

International company with standardized services.

I have been using this rental company for four years. Because I am familiar with them, I continue to choose their services.

We rented a 7-seater minivan for four adults and three children, but the trunk couldn't fit three large and two small suitcases. It was Christmas holiday season and renting a car on the spot was very expensive. We managed by squeezing one large suitcase between the seats for three days and booked another vehicle through the QEEQ website. The on-site price was nearly six times higher than the online quote. Thankfully, we didn't act impulsively. Due to flight delays, we picked up the car a day late and the rental was just under two weeks. After returning home, we found an additional charge of over 50 dollars compared to the website quote. After contacting QEEQ customer service, the car rental company claimed that since we didn't complete the second week, they charged on a daily basis for the second week. After explaining the flight delay, QEEQ's email didn't clarify our situation, and the rental company rejected our claim again. Finally, we directly emailed the rental company, detailed our situation, and received a quick response. They admitted their mistake and refunded the amount to our credit card.