Excelente

Not bad. The car pickup process was made very simple and quick by QEEQ's service, and the return was as straightforward as always. One complaint though: the selection of cars at the San Francisco airport location is quite limited.

The company is quite large, with branches in various regions. There are many vehicle options available. I initially wanted to rent a Grand Cherokee, but at the counter they said it was unavailable. They offered either a Santa Fe or a more expensive Ford Edge, which I did not agree to. However, when I went to the parking lot to pick up the car, I was pleasantly surprised with a 2017 high-end GMC. It had only run over 13,000 miles, essentially a new car. Midway, the car showed a need for an oil change. I contacted customer service, and they provided three options: continue driving if the car was in good condition, switch to another car, or find a repair shop for an oil change and then get reimbursed. Later, I went to the Salt Lake City branch to exchange for another car, but they only had a mini van. So, I opted to get an oil change at a repair shop, which cost over $50 with tax. The refund was processed smoothly when I returned the car. Overall, it was a pretty smooth experience.

The receptionist noticed our luggage and suggested upgrading the vehicle for an additional charge. After some negotiation, we agreed to pay an extra 300 dollars. When we saw the Chevrolet in the garage, it looked as big as a tank, which shocked us. With the help of the garage staff, we switched to a smaller Ford Explorer of the same class. Although it's an SUV, it felt a bit underpowered on inclines.

Picked up the car in San Francisco using the self-service machine, which was quite convenient. However, you need to enter all the reservation details again, so the counter might be faster. No one tried to sell me insurance.

The car provided was not the one I booked online. Not only did they fail to offer a free upgrade, but they also downgraded the car without reducing the price. I was very dissatisfied. Due to fatigue from traveling and a tight schedule, I didn't argue with them.