1. The rental process is clear and well-organized. The return process is simple and fast.
2. The rental and return locations are very obvious and clear.
3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)
“Everything Excellent Except Pick Up Time Which Was Terrible”
About Budget:9.3/10
Everything about the car rental was very good indeed except the time to it took to pick up the car. It took over 2 hours ! The representatives were very pleasant and helpful but each customer took an average of 30+ minutes to process, only one customer was processed under 30 minutes.
The drop off time and process however was excellent !
About QEEQ:10.0/10
Very impressed with Easyrentcars.com. The process of booking was easy and clear.
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Customer Service
Excelente
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