Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover
Yellow banana
Australia
Reviewed: Wed, Oct 6, 2021
About Hertz:6.0/10
The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for.
Was a surprise though that insurance was a whopping $50 per day!
The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.
About QEEQ:8.0/10
Include option for additional cover. It was very expensive at the desk.
The car was very new, with only 8K kilometers on it. There were no extra sales pitches, and returning the car was very convenient. Because it was fully insured, the return process involved almost no inspections. Very convenient, a great experience.
I was given an upgrade to a brand new SUV which was a nice surprise. Bit of a pain having to organise a tollpass to go around Brisbane which took about 15 mins to set up because the hertz was a satellite counter, not an actual office. Very friendly helpful service
About QEEQ:10.0/10
Easy to organise. Impressed
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Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover
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