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Booking was great, Alamo were awful

Reviewed: Sat, Apr 20, 2019
About Alamo: 7.0 /10
Alamo were absolutely awful. We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah. We just choose the one he had up, it was the size we needed. He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it. A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car. When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised. I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con. We also didn't need the car seat as all the children were old enough, that did get removed from the costs. I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.
About QEEQ: 10.0 /10
Large SUV | Ford Expedition or similar

Relevant Reviews on Alamo Los Angeles International Airport

Truman Colclough

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Reviewed: Sat, Oct 11, 2025
About Alamo: 10.0 /10
Our language skills are not very good, but the gentleman handling the car rental was very patient. If we didn’t understand something, he would explain it in a different way. We had 3 large suitcases and initially rented a Q3. He pointed out that the suitcases might not fit, so we switched to a Q5, and everything worked perfectly.
About QEEQ: 10.0 /10

Uriah More

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Reviewed: Tue, May 30, 2017
About Alamo: 10.0 /10
From the airport shuttle to the in-store service, everything was quick and convenient. The staff were friendly and there was no hard sell on extra insurance. The range of vehicles was extensive and new. I chose a DODGE SUV with only 1250 miles on it. Highly recommended rental company.
About QEEQ: 8.0 /10

Doreen Barrie

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Reviewed: Wed, Sep 20, 2017
About Alamo: 10.0 /10
I've only used ALAMO rental company, very professional.
About QEEQ: 10.0 /10

Selena Katharine

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Reviewed: Wed, Jul 13, 2016
About Alamo: 8.0 /10
Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.

B.Lim

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Standard SUV | Ford Expedition or similar
Reviewed: Sat, Sep 22, 2018
“Fast pickup, excellent car”
About Alamo: 8.6 /10
Like: Pickup was fast, car is clean n match the model i have requested
Dislike: Maybe the staff could have a short brief to show us how to use the basic functions of the car after handing the car to us

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