Awesome

Good attitude, short waiting time

The company is very unprofessional, with only one Chinese staff member managing the store year-round. Due to our flight time, we couldn't refuel the car before returning it and wanted to pay the staff (the only Chinese person) directly for the fuel. Our request was met with various refusals and extremely poor attitude. Furthermore, we were misled that there were no flights at that time from the airport and assured we would arrive on time.

The service was excellent, every call was answered immediately, and our questions were patiently and thoroughly addressed.

A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.

Brandon was helpful, but little could he do to expedite the insurance reimbursement.

I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.

The review process to confirm car returned in acceptable condition took longer than expected compared to other rental firms.