Helpful team and efficient

The only slight comment is a the use of the 24 hour clock would be good.

I was given a brand new car for my rental. As I had no experience of an electric car, the staff explained everything to me. The time at the counter is always a bit slow, as with most car hire companies. As I hire on a regular basis, usually every six weeks, it would be great if Green Motion could store my information on their records.

Qeeq is always the cheapest. My only quibble is when I book around 6 weeks in advance, I get my price. Around 5-6 days before the hire date I check if price has come down with Qeeq price checker. I then double check by creating a new booking for the same dates. Often it is a lot cheaper, so I cancel original booking and proceed with new booking. I shouldn't have to do this if Qeeq price checker was doing it's job!

Mauvaise indications sur la réservation QEEQ pour trouver le bureau Greenmotion (il faut prendre un train en direction de la gare, pas un bus comme indiqué dans la réservation). Nous avions payé pour une réservation “full to full” pour le plein de carburant. GM nous a informe que cela n existait pas chez eux et ont imposé un “same to same”. Voiture réservée type Opel Crossland X ou equiv (volume de coffre 410l). Voiture fournie par GM était une Kia Stonic (volume de coffre 352l) qui était donc beaucoup plus petite que ce qui était prévu. Extérieur du véhicule sale au moment de la location (l intérieur était OK).

RAS

There is a limited daily mileage at the original car so that I need to add much money to change to another car for unlimited mileage as I need to drive to Manchester. No clear instruction in the airport for the shuttle bus to this Green Motion Pick up which is far away from the hotel.

I was told I need to pay £1205 deposit on credit card and my limit was only £1000 therefore I had no choice but to opt for alternative option which cost me £150 although the documentation I received initially showed that the deposit would be £400-£800. If this was the case. I wouldn’t have incurred £150 costs for other option so I am taking this further