Expérience très moyenne avec Green Motion

Good value for money. Fairly quick service.

The staff at drop-off were very friendly and even offered to take the van from me at the parking lot if I didn’t feel comfortable parking it myself. Before and at check-in, there was another member of staff who wasn’t very well informed about where I could leave my car while parking the van and gave me the wrong price chargeable for it (even though it is the staff at the rental company themselves that charge that money for parking). They could have recommended the train station as a good parking location since it is a short walk on foot to the hotel (a shortcut that google maps did not offer).

I was disappointed to find that Green Motion doesn’t even have any Passat wagons in its fleet - why base your bookings on a car you actually don’t have? The cost of adding a second driver was excessive. We were booking the car for 22 days, to charge nearly AU$400 for a second driver was straightforward gouging. Had I factored this cost into the rental I would probably gone to a different company. It was raining when we collected the car and continued to rain for several days so we could never really see if all the marks on the car were listed on the rental agreement. When returning the car the time taken to try to identify extra marks on the car was excessive. We really got the feeling you were simply looking for something to charge us extra for as we were aware that you had no intention of having any minor marks fixed. Luckily we had not damaged the car in any way and there were no problems that had not been put on the contract.

Absolutely shocking service. Was not informed that there was a maximum mileage, even though I mentioned I was driving 200 miles each way (which would exceed the maximum) when I collected the car. Rather than offering me the option of unlimited mileage, knowing my journey length, I was stung with a £50 charge upon returning the vehicle. The member of staff dealing with me was rude and condescending, unwilling to listen to my calmly delivered grievance. There was no explanation of why I wasn’t offered the unlimited mileage option (despite my request for this), while he aggressively kept repeating that he would be removing the mileage charge from my deposit. Rude, obnoxious and badly-trained money grabbers. I have hired cars all over the world for both work and leisure travel, and will not be using Green Motion in the future. Will ensure my friends, colleagues and clients are also aware to avoid.

Like: frendly