Mauvaise indications sur la réservation QEEQ pour trouver le bureau Greenmotion (il faut prendre un train en direction de la gare, pas un bus comme indiqué dans la réservation).
Nous avions payé pour une réservation “full to full” pour le plein de carburant. GM nous a informe que cela n existait pas chez eux et ont imposé un “same to same”.
Voiture réservée type Opel Crossland X ou equiv (volume de coffre 410l). Voiture fournie par GM était une Kia Stonic (volume de coffre 352l) qui était donc beaucoup plus petite que ce qui était prévu.
Extérieur du véhicule sale au moment de la location (l intérieur était OK).
Service was mediocre. The location is great, right inside the train station. However, when I arrived, my reserved car was not available. I was given only manual options, or I could pay extra for a different car. Although the extra cost was minimal, it felt really inconvenient. I had clearly reserved an automatic, yet they only provided a manual transmission.
Car was great value. Personally no issues, however many other customers had multiple issues and at one point counter staff were shouting st another customer.
Your price on the site does not match the amount you have to pay. About additional payment of insurance, the client finds out only on the pick-up point. All this looks like fraud towards the client .
I have booked with Green Motion twice now - never again.
The only rental company to ask for proof of address document - drivers licence is not enough.
Staff are surly and do not seem to care.
Phone numbers are supplied - but do not work or are never answered.
Never again.
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