Good service

They are competent and have lots of car, but the shuttle service and process times need a huge lot of work. More than 2 hours to be picked up (despite booking the shuttle as per their instructions) and to get the car is just beyond ridiculous.

You did not properly address the issues. Planning to sue you because you took the money without any evidence.

Pick up and drop off process with unbelievably easy. Staff was friendly and courteous.

Very straightforward booking. Clear instructions. Did not managed a lower price, though.

Good, modern and clean car. Faultless and highly efficient customer service from staff at Melbourne Airport branch. Be prepared for a bit of a wait (20+ min or so) for the shuttle from the Airport to collect the car. I'm not sure what collection times are like for the in-terminal car rental services so possible that wait for shuttle is overall evened out by speedy desk service at the office?

Did not know how much EasyRentCars cover for their daily excess coverage, tried to further sell their coverage plans even though EasyRentCars' coverage clearly covers their excess in excess.