Worked well overall

It's okay, but they tried selling insurance!

I booked a Kia MPV but got a Hyundai instead. The vehicle's quality and condition were okay, but not as good as the Kia I originally wanted. During my trip in Sydney, I finally got the Kia MPV, which was noticeably better than the Hyundai.

They offer airport pick-up, the car was in good condition, no pre-authorization fee, and I got a free upgrade to an SUV.

Rented the car in Melbourne and returned it in Sydney, which was quite convenient and trouble-free. The staff in Sydney were very polite. The gentleman in Melbourne, a Caucasian, might not have had enough sleep as he didn't smile at all. We got an MG and were specifically told to use 95-octane petrol. However, we couldn't find any 95 on the way, so we used 98 instead. When we arrived in Sydney, the staff there told us 91 was fine.

The service attitude is great and friendly. Almost no waiting in line. The shop even upgraded our Kia K5 to a seven-seater Outlander for free. It was awesome since we had exactly seven people.