Decent enough city car, helpful staff, but Ancona train station pick-up location difficult to find.

Completely failed to solve the problem. This platform is unnecessary, causes information asymmetry, and is virtually useless. Your orders are worthless!

Very satisfied, fast service.

Satisfied

Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.

I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.