Decent enough city car, helpful staff, but Ancona train station pick-up location difficult to find.
G.Heimisson
Italy
Reviewed: Wed, Jul 20, 2022
About AVIS:8.0/10
I think that cars with automatic transmissions should be more commonly available for the same price. I get it, Italians like manual transmissions, but not all of your foreign customers do.
Please, Avis, use better, larger signs to mark your office at Ancona train station.
I selected a VW UP or similar, got a Fiat Panda FWD. The Panda is a decent enough city car, easy to drive and park and so on. However, it is comically underpowered for hills and highways, even with only me and my bags in it. Great fuel economy though.
The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me.
Most importantly, I ended up paying almost double the rental fee, which was very irritating.
The car model we booked was not available at all. When we showed the contract to the staff, they didn't care and said that the model in the contract was unavailable. We had to either accept the available model or not rent at all. Since it was midnight, could we really not rent? We ended up reluctantly accepting a smaller model. The trunk could only fit three suitcases, and we had to place another suitcase on the back seat, making the back seat extremely cramped. The journey was very uncomfortable!
Very unhappy, the provided pickup address was incorrect, the reserved car was not available, staff were arrogant, and eventually only offered a much smaller Toyota. Luggage had to be squeezed onto the seats, plus they wanted additional charges.
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Decent enough city car, helpful staff, but Ancona train station pick-up location difficult to find.
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