The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.
The customer service was very friendly on the second floor of Atocha Station. I purchased full insurance from them and received excellent coverage. Picking up the car was very convenient in the parking lot across from the station.
budget / avis believed car was not full to fill fuel policy. Had to persist and show the print out. A little frustrating. Also car needed a service and had a fault gearstick.
About QEEQ:8.0/10
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