Ideal

Got a free udgrade which was very much appreciated. The car was great and the pick up process at the counter incredibly quick. Not sure if this was because I had signed up for the Budget Quick Pass but it really worked. Faultless service and car.

Never used before but impressed so far. Like the idea the website continues to look for a better price after booking, although yet to see this work in practice.

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

Please highlight that proof of address is necessary. Can be done with a simple reminder email 5 days prior instead of spam emails.

The staff at Heathrow failed to explain the cost breakdown leaving us to figure it out ourselves. We still don’t understand why the surcharge was higher when we opted for the full insurance coverage. The staff also failed to realise the car chosen has GPS installed and still advised us to pay for the external GPS device. Also the staff didn’t explain clearly the procedures of dropping off the car and the Postcode provided failed to lead us to the correct drop off point forcing us to ask people around us and hotel representatives to resolve the issue. Also when we had an issue with the car and called the hotline, it took a long time for a representative to pick up the call and the responsiveness was slow and the service was appalling as no one called back after seemingly a phone connection breakdown.

Having had a few nightmares renting cars in the past, Budget at Belfast Airport was a pleasant experience. Staff were friendly, it was easy to find both the desk and pick up location which is a short walk from the airport. Car was clean and size was as expected. There was no difficulties when I said we had our own insurance. The car was briefly checked over on return and the keys were returned without a problem

Easy to use to find the best deal with good reviews