Booking with EasyRentCars was easy but Green Motion part was awful.

Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.

Multiple scratches and gray thick tape yo body of car.

First, the wait time to get the vehicle was ridiculous. Then a day into my vacation, I'm receiving calls from an a number requesting a switch of the vehicle due to a recall. A complete inconvenience to my vacation. When I called the "24 hr" 800 number to verify this no one answered after waiting 40 minutes. I could not get through to anyone until the next morning. Once verified the driver met me at Epcot to swap vehicles but I still had to wait which held up my time. This should never happen. When asked if I would receive any refund or deduction on the expense of the rental due to the inconvenience I receive a snotty remark of "well we are meeting you at epcot" as if this wasn't an inconvenience. Anything that interferes with my time during my vacation is an inconvenience. Completely unprofessional and inconsiderate. I will NOT be recommending this place in the future unless someone rectified this inconvenience.

Like: Excellent