Very smooth experience

The pickup and return procedures are relatively simple, and the staff have a good attitude. However, just like other rental companies, the pickup and return locations are somewhat hard to find. Specifically, the instructions for vehicle inspection are not very clear, which needs improvement. We spent quite some time wandering around the airport to find the car, and the return navigation only directed us to the terminal building without providing clear guidance on which lane we should take. The lack of precise routing instructions is a significant issue that must be addressed. The return navigation system needs substantial improvement!

The MG3 was great, equipped with speed limit alerts and lane departure warnings! However, there's no place to put your phone, so it's best to bring a universal holder. After exiting the station, turn right out of the building for about 100 meters to reach the car rental store. Submit your documents, get the keys, and pick up the car yourself. I booked through Budget and purchased both the car rental company's basic insurance and QEEQ's full coverage. I printed the QEEQ insurance document from the domestic insurance company and submitted it at the counter. After getting the keys, the staff will point out the direction of the car and the return entrance. Take the escalator to the second floor and then switch elevators. Take photos of the car upon pickup, and when returning, it’s best to park it at the same spot. If not available, park on the same floor and within the same company. If still not available, floors 5 or 6 are also acceptable. Overall, the process is convenient and efficient!

The staff was very professional and patient. We purchased additional insurance locally at a fair price with no rip-offs. They provided us with a brand new car with over 2000 kilometers on it, very satisfied!

Wait time was way too long. Only a queue of c. 6 people but so slow in processing. Paid extra for a Volvo but was given a Fiat with no alternative.