Dollar was great. Car pickup was in fact handled by Hertz, which wasn't super clear when booking, but we asked around and got there.
Everything went smoothly. Only caveat is they charged us a country border fee even though QEEQ communicated it was included.
Other than that everything went smoothly and easily, car was as marketed and had no issues.
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your comment. Cross border fee is not included in prepaid amount. It is payable upon collection at the counter. If you have any queries, please kindly feel free to contact with us.
O carro era otimo, nos atendeu muito bem. Mas nao gostei da cobrança em valor alto no meu cartao de credito no ato da locacao. Na semana anterior, alugamos pela QEEQ tambem, pela Budget, que opera com a Avis, e a cobrança foi muito menor que com a Dolar-Hertz. Outra questao quem com a Dolar-Hertz, o seguro AXA- QEEQ só funciona por reembolso, ou seja, voce precisa pagar qualquer extra e depois negociar com o seguro. Já com a Budget- Dolar nao, o seguro AXA-QEEQ cobre os extras automaticamente. Tivemos nosso voo partindo de Malpensa cancelado e tivemos que mudar o ponto de devolução do carro para Bergamo. Ligamos para a Hertz- Dolar em Malpensa que nos informou que nao poderia fazer a mudança! Fui num balcão da Hertz-Dolar em Verona e felizmente a alteração pode ser feita sem custo extra e facilmente. Mas foi um stress com o atendimento pelo telefone. Por fim, na devolução do carro em Bergamo, o funcionario recebeu o carro mas nao deixou 100% claro se estava rudo OK sem extras. Resumindo, nao pretendo alugar novamente pela Dolar- Hertz, e recomendo a Budget- Avis.
About QEEQ:10.0/10
Consultei online a QEEQ sobre a necessidade de mudar o local de devolução do carro, mas o atendente disse que nao conseguia resolver nada.
“very bad service after the car broke up. 24 Hours and waiting. Had to cancel all my plans.”
About Dollar:5.0/10
Was Hertz affiliated with Dollar.The car wasn't the one requested.Took over one hour to get the car. The reception had ONLY one person for about 20 costumers. Very hot office .My wife almost passed out. I am still withing to finalize the bill and NO ONE is helping.
My time location was at 2 PM....get there at 1:07....I was served at 2:45.....I spent no more than 10 minutes and everything was done......other people spent 30 minutes there...none sens.
You should have a counter for people with reservations already done and other counters for people starting the location processus.....none sens to wait almost 2 hs and not spent more the 10 min on the counter (this was a Hertz counter at Rome Termini)
Like: Great holiday, car performed perfectly, would recommend. Dislike: nothing
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