Smooth process. Minus for hidden fee.

Amazing easyness on receiving the car. Dollar is a pleasant surprise

I should’ve purchased the insurance offered on the platform. Instead, I opted for on the spot insurance and paid way more. Lesson learnt

All fine except the long wait to pick up the car.

Great website. I use it to rent cars every time

The treatment of staff and the ease of renting a car made me choose Dollar. It really exceeded expectations

Everything works really easy. The price drop protector is really cool and works perfectly.

We were in the waiting line 1.5 hours late. We waited another hour before we were called to the counter. The lady at the counter said "we were over 2 hours late and hence they gave our car away". She then started offering us a different car for 300 euros more. I explained our reason being late which was not in our control. The lady said we don't have any other options. I then asked for a smaller car which she was able to give us for the same cost. I asked if the cost could be reduced since I am getting the same car and the answer was no. I was at the mercy of the company and had to settle with what I got. Just poor customer service!! Especially since we had a reservation

Over 2 hours to pick up is unacceptable