“Heavily overcharged for a small ding that I didn't cause”
About EZU:6.3/10
On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.
“Insurance reimbursement is taking forever, and very little update unless asked.”
About EZU:8.3/10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ:9.0/10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
EZU charged me $ 1500 for scratches in the car that were already there. I noticed that they did this to many customers upon reading reviews. EZU is practicing fraud and should be put out of business.
“Excellent other than pickup delay due to understaffing”
About EZU:8.7/10
Counter staff excellent. Had to wait a very long time to pickup as the only staff attendant was at the airport picking up others then we had to wait for them to organise their vehicle which took a very long time. Drop off time and staff fantastic
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Relevant Reviews on EZU AUCKLAND AIRPORT
P.Arora
-
-
-
-
View more >-
-
-
-
View more >H.Hu
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >