Easy, no problems!!!

Couldn't get the car

Service attitude was average, insufficient knowledge about car models. By chance, I got a model that met my needs. There were no snow tires, and the car skidded badly on snowy downhill roads.

Took a long time getting the car. Hertz desk was very busy so the waiting time in queue was long. Once at the desk I was told the cars weren’t available and I had to wait. The queuing process was chaotic and disorganised.

Good service

Both the Hertz representative and the vehicle exceeded my expectations.

The platform was very user friendly.

Hertz charged me a much higher rate than was quoted. Waited over an hour on hold and no one ever picked up at the billing department. They may have got me for 150 dollars but they lost a customer for life and I plan on telling anyone that listens just how bad they are. I also rent a lot of cars for work mostly National and have never been treated like this.