But it was great and I was totally happy with the mystery car. The desk told me the mystery carton end up being whatever they have but it save me 30% so it was definitely worth it. I was going to be renting it for a long period of time I made a bit more picky, but this is just for one day work trip.
The pickup location is in the basement of a building, which wasn't clearly indicated in the rental agreement. I had to search around the building before finding it. The store shares space with other rental companies, nothing special. The service was decent, no need to queue, and the car condition was satisfactory.
This is the fourth country I have done self-driving in abroad: Russia, New Zealand, the USA, and Canada. This time was the most frustrating, not because of spending more money due to language barriers, but because of the service attitude of the car rental company staff. In the other countries, even though I didn't understand the local language, the car rental company always made sure to clearly inform us about any additional charges. However, this lady had a very average attitude. When she saw we didn't understand English well, she didn't make an effort to communicate properly. When I asked if there were any extra charges, she didn't explain clearly and just said OK and had me sign. Only after signing and seeing an additional 200 CAD charge on my card did I realize what had happened. Communicating with her was difficult, and we initially thought it was a deposit. When returning the car, the inspector clarified with a simple explanation that we were charged over 200 CAD for insurance. Despite explicitly telling her I didn't want insurance, she still applied it. The problem isn't the money but the attitude toward service.
“Never will I rent here. Worst customer service. Dont arrive early youll be charged another day renta”
About Budget:6.0/10
This car was horrible. The car definitely was not properly cleaned. Definitely not with cv19 cdc standards. No real concern from owner when i brought it to her attention either.
Moi c,était la première fois que je me rendais à 1100boulevard René levesque à Québec Québec hilton .Pour moi de ma résidence c'est parfait pour aller à cette endroit .agent à accueil très gentil mais pour le reste ça bien été
Mes salutations à vous et je suis content de votre service .vous faites de bon prix
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Great experience with the mystery car booking
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