Satisfactory

From picking up the car to returning it, it was a pleasant process. The staff were very friendly. On the return day, we woke up late and were nearly an hour late. They didn't charge us for the extra time (at least that's what they said, we'll see when the deposit is refunded). They even gave us extra time to refuel.

Appalling customer service, didn’t have the car available that was booked, unhelpful staff.

The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.