I have reserved limousine class but got universal.. I have reserved bmw and got mersedes...
Reply by Qeeq: Thanks for your review.
The car group was made up according to its function、number of seats, etc. If was offered the downgraded car, please contact us at the counter immediately.
Thanks for your feedback and look forward to seeing you next time.
I clearly chose an automatic SUV (Tiguan) because we had 5 people and were going to the mountains. However, when picking up the car, I was told only a manual Hyundai SUV and an automatic Skoda wagon were available, so I was forced to choose the wagon. The difference in models was quite disappointing.
When returning the car, we forgot to fill the tank and specifically asked the staff if we'd need to pay extra for not returning the car with a full tank. He said no additional charges would be applied, even after we asked him three times to confirm. However, after we returned home, a high fee was charged to us. Make sure to return the car with a full tank.
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