There was a minor issue with the fuel tank not being full and having to overpay for fuel as a result, but otherwise fine service.
Reply by Qeeq: Thanks for your review.
If the fuel tank is full when picking up the car, please drop off with full; If it's not, please return with the same level. Otherwise, the car hire company will charge the refueling charges.
Thanks for your feedback and look forward to seeing you next time.
An additional deposit of 200 pounds was requested at pickup, which required lengthy communication with Zuzuche and Enterprise to clarify. The car's navigation system was slightly delayed and not very responsive. The fuel level was only enough for 80 miles at pickup, necessitating a refuel. Returning the car with a similar fuel level was required, which was quite unreasonable. The traffic violation notice was forwarded to Zuzuche 15 days after the incident, and it was not the original fine ticket, lacking specific penalty amounts and payment instructions. It took three days to receive a response after emailing, almost missing the 21-day payment deadline. They also charge 35 pounds per ticket for handling violation notices and claim it's to maintain a team for this due to the high volume of notices.
Not bad. Everything is electronic now, and returning the car is simple – you just hand them the keys. They said we'll receive the electronic receipt and deposit refund in two days.
We had to wait to get the car as the car reserved for us was not returned by the previous hirer in time. The Enterprise staff was courteous and arranged a car for us and gave as an upgraded car.
Like: No line ups and fast friendly efficient staff... Exactly what we needed after a 24 hour flight. Dislike: There was no additional driver option on the easy rent cars website, we had to arrange this with Enterprise directly
Like: Female staff member on pick up desk on Friday night and then on drop off service on Sunday afternoon was extremely helpful polite and efficient - thank you
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