1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.

Drop of at Heathrow late at night is not recommended as though the staff were helpful the service available is limited

Good

Great services, they change the car model to a better one due to unavailability. Clearly explained the services they provided as well as my responsibility.

Picking up process was quick and simple, as was the drop off process. However the inside of the car was not very clean. Ironic seeing as there was a card on the dash, saying “clean and safe”

Simple and straightforward booking process.

The car was returned with a very small chip to the paint of the drivers door, probably caused by another car door when parked. Europcar's damage invoice seems excessive for a defect so small it would not be repaired. I am uncomfortable with Eurocars ethics on damage so small it could almost be classified as wear and tear.