Overall a good car hire experience but let down by the car insurance process.

They didn’t give me same car booked by me I booked q8 and got E class car how come they said you did not book car from europcar so they can’t help me to get same car asked to talk Qeeq

Pushed for insurance

Europcar have worst customer service ever, I had an emergency which I needed to speak to there pick up office but for a whole an hour they wouldn't pick up the phone, and so I had to go back to there office which took more than an hour and when I reached I asked why aren't you answering the phone they said there busy to answer phone and furthermore I was mistreated in a horrible way

Tout est positif, à l'exception d'une longue attente au comptoir où il faisait très chaud. La voiture super, même s'ils n'ont pas eu le temps de passer au lavage extérieur.

Réservation facile, pas de problèmes, ni de conflits entre la plateforme et le prestataire. Un prix competitif. Expérience à renouveler.

voiture prêtée quasiment neuve. Bon service EUROPCAR (agents aimables et attente raisonnable). Cependant il a été difficile de trouver le comptoir de location et le lieu de restitution du véhicule (mal indiqué).