The only thing I found odd and slightly annoying is their renewal or extension policy. Normally when I rent a car and I wish to keep it for a few days longer, I phone up the company and they let me keep it at the same price for however long I need it for.
With Routes, when I phoned to ask them if I could extent for a couple more days, they quoted me a price that was twice the amount of original rental.
The only way I could have it for the normal price, was to rebook online, drive all the way back to the rental place (on the day my contact expired) and then sign and start a new contract for the extra few days.
That was super annoying.
There was no flexibility in term of returns, extensions, rebooking, or price. That's where a larger company like hertz or enterprise are better. Luckily I was still in the city on the day of my scheduled return, but had I been away, I would have either had to drive all the way back to Vancouver, or I would have been stuck paying twice the daily rate.
Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!
The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.
The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.
About QEEQ:10.0/10
Best rate advertised!!
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Customer Service
Affordable company, but not very flexible.
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