Hassle free car rental

Satisfied, just didn't initially receive the rental agreement, but it was provided later.

Smooth pickup and return, very quick process.

Highly recommend Enterprise in Oxford! Super efficient, cars are very new, and the staff are really nice! This was my first time renting a car overseas, I originally planned to rent at Heathrow Airport, but after some consideration, I chose Oxford instead (one of the best decisions of this trip). There was no queue at all, and I got the exact model I reserved (2023 Mercedes A-Class, great condition). Overseas rentals usually can't guarantee the exact model, only a 'similar class' car, but we were lucky. However, this rental company's cars are generally very new, so even if it's not the exact model, it shouldn't be too bad. Special thanks to Charlie and Felicity. Charlie inspected the car when we returned it, it was quick because we drove carefully and had no scratches, so he quickly confirmed the car's condition and refunded the deposit (within 7 working days). After returning the car, Miss Felicity drove us to a nearby train station, she's super nice and really friendly!

The staff were very friendly, patient, and meticulous! The procedure was quite convenient, and the car model was excellent. The BMW 320D was particularly reliable on the many winding, narrow, and slippery country roads in the UK!

The car had a vibration between 60 and 65 and needed to have the wheels balanced. Hardly surprising with two different tyres on the front and different tyres on the rear