Pleasant and extremely painless experience. Thank you

Excellent service, no insurance upselling, and quick return process

Returned the car on June 17th and was told there was a chip smaller than 1cm on the windshield. We picked up the car at midnight the previous day and couldn't see any damage. Only used the car for one day. They immediately charged us £500 for the damage and said the balance would be refunded after assessment. It's August now, and we still have no resolution.

The staff at the rental company were very friendly. Although they did promote some additional services, there was no hard sell or forceful tactics. Since I returned the car after closing hours, there was no extra charge. They even called me the next day to confirm that everything was fine with the vehicle. Excellent service!

Check-in at the airport counter, then take a shuttle to the store to pick up the car. This is the second time I've used Enterprise in the UK, and they are quite reliable! However, they don't accept the Enterprise driver's license translation template downloaded from QEEQ, they only accept notarized documents!

I waited 40+minutes to get the car and the drop off was not in the airport but far away, I needed a bus to go back to the airport, not as planned. The tires where losing air half the way I had orange sign showing. The car was 7years old and the seat belt of the passenger didn’t lock.