Good service, very good value

Very satisfied!

The front desk staff are very patient. The rental period coincided with major strikes in German railways and airports, so the demand for rental cars was high.

Picking up the car was quite convenient. Initially, I rented it for just two days, but later extended it for a week due to some matters. I made a call to extend the rental, but eventually had to visit a store to complete the process. Although the rented car was convenient, I initially booked a RAV4 equivalent but was given a gray Nissan X-Trail, which was ugly. I paid an extra 10 euros to get a Volvo XC60 instead. Overall, I am quite satisfied, but the detailed charges were confusing. I paid much more than I expected and was unclear if it was a deposit or something else.

Overall, pretty good. Changed the pickup location last minute, and the service was still very accommodating.

Counter staff was very helpful, tried to be as fast as possible, offered water and coffee during wait