The office is not clearly indicated when you landed at the airport
People are nice at the offices (pick-up and drop off)
But when I drop off, they don’t check the car because I left my wallet inside and this is the next customer who write me to inform the lost
No unnecessary insurance was upsold, and communication went smoothly. The expectation was a small SUV, but upon pickup, only a Volkswagen Golf was available as all small SUVs were gone. The car was in good condition, with only 15,000 kilometers driven and relatively new.
“BAD EXPERIENCE WITH THE CAR HIRE - CASE STILL OPEN”
About Locauto:3.3/10
Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was:
- unable to read the card correctly
- unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients.....
So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude
About QEEQ:8.0/10
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