The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

Pretty good. When we first arrived, the staff wasn't there, and we waited for a while. We were a bit worried since we're foreigners, but everything went smoothly in the end.

One of the worst car rental experiences in the US. The service attitude is truly unpredictable! They forced me to upgrade the vehicle and required me to purchase additional insurance. And upgrading the vehicle requires extra payment!

Aggressive Upselling