The car pickup process was quite slow. They changed the staff in between, and we had to start over again. The most important issue was that the car had only half a tank of gas at pickup, although the documentation stated it was full! It was my own fault for being careless... The return process was quite fast though.
There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.
The service attitude was very good when returning the car.
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