Picking up and dropping off the car was easy to handle. We encountered an emergency in San Francisco where the car window was broken. We waited 1.5 hours to get a replacement car at midnight due to their issue. They didn't explain why and had a bad attitude, telling us to 'Just wait!' The parking area supervisor was David.

Took the shuttle bus to the store, a lot of people, took about 2 hours to complete the process. They seemed to push the insurance, and not doing my homework cost me over $100 for the GPS, which was painful. Booked a Grand Cherokee, but ended up with a Nissan mid-size SUV, which was quite disappointing.

When we arrived, they changed our car to a small SUV, saying there was an error on the website and the requested model was not available. Due to our tight schedule, we couldn't spend much time communicating. However, it seemed deceptive. Please update your website information as soon as possible.

The airport shuttle bus takes you directly to the location, which is very convenient. The store has many self-service machines for picking up the car, making the process very easy without long lines. You print out a slip, and a dedicated counter will handle the process. They don't constantly push insurance, and the staff is very friendly.

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.