It was quite convenient to get there from the airport, and the pick-up process was simple.

Convenient, quick, efficient

Self-checkin was very quick

I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.