Southern France Provence

There were not many people in the morning when we arrived. The staff only briefly promoted the insurance. After learning that we already bought insurance on the QEEQ platform, they didn't push anymore but instead recommended the 65€ option for returning the car with an empty tank. They also mentioned that we could choose to return the car with a full tank.

Basically satisfied

The service was excellent, and the explanations were very detailed.

When picking up the car, they told me the car I booked, a Mercedes C-Class, was not available. If I wanted a Mercedes, I had to upgrade and was told it would only cost 50 euros. But when I signed and checked the bill, it was actually 150 euros. The French way of doing business feels somewhat like back home; you feel cheated.

Trop d'attente pour récupérer la voiture... plus de 50 mins alors qu'il y avait seulement 3 personnes devant nous. L'agent était seul un vendredi soir à 19-20h et malheureusement très lent. Dommage...

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