An additional 260 euros was charged during pickup, and the car model was changed

Very satisfied

The drop-off location was hard to find; it was on the top floor of a parking garage. The fuel gauge of the rented car was broken, and even after filling the tank, the needle didn't move. It was a mistake not to get a receipt from the gas station. I'll be sure to avoid this in the future.

The car provided was exactly the same as the one booked, and the customer service during the car pick-up was excellent. The car had no issues throughout the journey. As Hertz was closed when I returned the car, I simply left the keys and the parking card in the dropbox.

It was an excellent car but on pick up, there were scratches on all panels that were not picked up or marked on the collection sheet and the fuel was only 7/8s full so we wasted about 30-45 minutes going through to the garage to wait for our turn to be served to have all the scratches and marks indicated and then the fuel topped up