Satisfied

Simple process

When picking up the car, a male staff member repeatedly insisted on buying insurance, otherwise, he said there would be issues. He was very unfriendly, but I insisted on not buying it. When returning the car, a female staff member was smiling and provided normal service. There was no car inspection, I simply handed back the keys and showed the fuel receipt. The final price matched the booking price. Due to schedule delays, I picked up the car a day late. The manual car I requested was no longer available; instead, I got a very small car in poor condition, but it didn't have any problems.

The car had small items of damage not apparent in the report. I feel Hertz should give you full instructions on where to find the nearest petrol station to avoid delays on dropping off the car with a full tank of petrol. Brakes seemed very sharp if not used carefully. No reversing mirror to assist in backing in tight areas.

The contract seemed threatening with lots of penalties identified in the original contract. Perhaps it was the French to English translation but I would hesitate renting a car from Hertz when Enterprise in Arras offered a much less threatening contract.

I went at 5 PM, and there were hardly any people in the store. The paperwork was processed quickly. I got a Renault, which uses diesel fuel, very economical. Highly recommended.