From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1020639018
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1020639018
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Reviewed: Mon, Apr 13, 2015
About Europcar: 4.0 /10
I rented my car at Terminal 1 of Osaka Kansai Airport. There are about four or five car rental companies at the pickup location. Based on my observation, Europcar had the fewest staff, with only one person. Among these companies, only Nippo Car Rental operates 24 hours a day. Make sure to pay attention to this, so you don't make the same mistake I did. My mistake was that my flight was delayed. I actually double-checked with the car rental company beforehand to confirm that there would be staff available if my flight was delayed. They assured me there would be, but in reality, we ended up stranded for a whole night because Europcar was already closed. The staff's English was decent, so communication wasn’t a big problem, which is notable because many Japanese people don't speak English well. The pickup and drop-off process was fairly quick, and the locations were convenient. The car model I rented was very fuel-efficient; I only used half a tank after driving around for a while. Thumbs up for that.

Relevant Reviews on Europcar in Japan

Olivia Jeremiah

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Reviewed: Fri, Mar 29, 2024
About Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Spencer Toland

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Reviewed: Mon, Aug 26, 2019
About Europcar: 4.0 /10
Europcar used Times' cars, but there was a communication issue. They couldn't find my order initially. I had to contact the rental platform, which wasted an hour of my time.
About QEEQ: 8.0 /10

Alger Constance

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Reviewed: Tue, Apr 24, 2018
About Europcar: 10.0 /10
The staff were very friendly. Even when I asked about other travel-related questions, they spent a lot of time finding information and printed it out for me.
About QEEQ: 10.0 /10

Luther Bruno

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Reviewed: Mon, Sep 7, 2015
About Europcar: 4.0 /10
The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!
About QEEQ: 10.0 /10

Sara

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Economy | Mazda 2 or similar
Reviewed: Wed, Aug 14, 2019
“A great car hire company”
About Europcar: 10.0 /10
Extremely polite service, nothing was too much trouble or effort. Assisted in changing the sat nav to English for us which made everything much easier.
About QEEQ: 9.0 /10
Customer service was very prompt in answering my queries.

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