The service was incredible, very attentive and touching.

Very satisfied, got the car in the color I wanted.

The service from Hertz car rental company is extremely satisfactory. We rented three cars in total, the models were consistent, and the condition of the cars was excellent. Our week-long self-drive trip was comfortable and memorable. The process of picking up and returning the cars at Hertz was convenient, quick, and smooth. The staff were proactive, enthusiastic, and attentive, fully embodying the elements of quality service. Highly recommended!

After all, it is a big company with standardized operations and impeccable service. There was a small incident when returning the car; the staff mixed up the order, causing a false alarm. Fortunately, the mistake was found and corrected in time. I rented the car for 4 days, covering approximately 1400 kilometers. Due to the inability to obtain toll and fine information in a timely manner, a pre-authorization of 940 AUD was placed for possible charges. This is understandable, but given today's advanced information technology, I think this could be improved.

Dislike: When i received the booking confirmation, I was confused by the address (avalon airport in Victoria) as it didn't say Victoria at all. I was very concerned that I had booked at some other avalon airport in the world. The only way i could check that i had the right place, was to google avalon airport Victoria, and it said it was in Beach Road, so i presumed that i had the right place after all.