The rental company charged extra for returning the car to a different location and handled subsequent accidents inefficiently. The cars were old and seemed to have altered mileage. The car's power was noticeably weak.

Excellent service! Got a free upgrade to a nearly new Mitsubishi SUV with no upselling or hidden charges. Will choose AVIS again next time!

The typical style in Australia: everyone is extremely friendly and detailed, which unfortunately leads to very low efficiency. When I picked up the car, there were two customers ahead of me. I thought it would be quick, but it ended up taking almost an hour because they were basically chatting, completely ignoring the people waiting behind them.

AVIS is really terrible!! We booked a car, but it wasn't available, so they just gave us another one saying it's the same class, even though they had already pre-authorized my credit card. We had no choice! No one checked the car with us. When we said the vehicle showed oil was low, the mechanic pushed it off to the office saying they hadn't reset it, and the office just pushed it back. It was an endless back-and-forth. And the rental platform just acts as a broker and didn't confirm whether the specific car was actually available. When we returned the car, they didn't check it either and just directly charged the pre-authorized amount from my credit card. I found out they overcharged by a few thousand dollars, claiming we exceeded the mileage limit. Thankfully, I had taken a photo of the odometer when we picked up the car. It was 35,000 km but their bill stated 34,000, an extra 1,000 km. They didn't inform us or verify and directly charged us. I complained two days ago, but no response yet. Luckily, I'm still in the country and planning to go directly to the store to discuss this.

Very good service, car seat and booster installed perfectly by AVIS.