When I rented the car, they didn’t give me the vehicle I had pre-booked. The Reach Car Rental said it was an upgrade, but the Mercedes E300 I received had noticeable damage on the trunk area. I was very tired when I arrived in Los Angeles and didn’t inspect the car in detail, only looked at the overall exterior. During refueling, the fuel cap fell off, which I believe was already damaged when I picked up the car. I reported this to Reach Car Rental when I returned the vehicle, but their response was that they couldn’t refund my deposit. It has been over ten days since the return, and after multiple follow-ups, they finally responded today. Their response seemed deceitful and extortionate! They likely made me pay for the pre-existing damage. I hope QEEQ can protect customer rights!

Could not reach customer service at all. My wife couldn’t find the return address. We contacted them in advance as required, but they didn’t respond on WeChat. They did answer the phone but we still couldn’t find their staff, which caused a 30-minute delay and almost made us miss our flight. We understand the challenges of running a small business and the difficulty of finding parking, but if they continuously fail to provide good service and don’t respond to customer WeChat messages, how can they sustain their business? Imagine if a customer had a problem with the car on the road and couldn't reach them; wouldn't that be a huge issue?

Extremely satisfied

Satisfied

The original car we booked has issues so they upgraded us for free. Stand out service,

Easy to book and great service.