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Live chat Email us Service Code: 8160300331
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8160300331
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Unpleasant

Reviewed: Thu, Jun 22, 2017
About Hertz: 2.0 /10
Extremely dissatisfied. This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities. However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK. When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses. In summary, very disappointed. Your company did not look after the customer's interest. Poor service.

Relevant Reviews on Hertz HEATHROW APT

Nora Keats

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Reviewed: Mon, Jun 24, 2024
About Hertz: 2.0 /10
Never choose this company. Originally booked a car for £1005, but they claimed there were no cars available and switched to a model that cost £1083. Upon returning the car, they unjustly charged an additional £517. They also charged £224 for a small scratch that was already there (I had noted it but didn't take a photo). I've never encountered such a company in all my years renting cars abroad... It's like robbery.
About QEEQ: 10.0 /10

Amanda Veblen

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Reviewed: Mon, Jul 16, 2018
“London - Oxford - York - Edinburgh”
About Hertz: 2.0 /10
Booked for 9:30 AM pickup, ended up waiting over an hour to get the car.

Zora Josh

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Reviewed: Mon, Dec 18, 2023
About Hertz: 10.0 /10
The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.
About QEEQ: 10.0 /10

Quinn Dickey

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Reviewed: Thu, Oct 29, 2015
About Hertz: 10.0 /10
Great
About QEEQ: 10.0 /10

Yetta Vogt

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Reviewed: Fri, Apr 22, 2016
About Hertz: 8.0 /10
The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.
About QEEQ: 10.0 /10

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