Both the counter staff and the car delivery personnel were very polite. The counter didn't push you to buy insurance, just asked once. Very restrained, well done.

Arrived a bit earlier than the scheduled time, the guy at the counter spoke Thai-accented English which was slightly hard to understand, but he was very nice and patient, and didn't push for insurance. The whole process was smooth; he actively led the car inspection and reminded me to refuel. It took about 10 minutes to complete everything and drive off. Returning the car involved a quick walk-around check, fuel level check, and signing off, which was also fast. However, the wait for the staff at the return location was quite long, which could be improved. Another thing, they didn't inform me that washing the car before returning it wasn't necessary, which cost me an hour. It would be helpful if they informed customers in advance. The car was quite new, with just over 20,000 kilometers on it, in good condition, and well-equipped.

So fAr So GOOd,

this a good experience

Because we wanted to drop the car off a few hours later than pick up, National made us make a second reservation for the same day and charged double the rate of our original reservation. Come to find out after paying all the extra and spending an hour at the booth we could have cancelled everything and rebooked for 3 days instead of 2 and a separate one and spent way less. It was a really poor experience. Also because we were told and required to do it the way we did our second reservation was a nicer car but we were downgraded to the car of the first

Like: CAR condition was very good. They mentioned clear condition and rules. Good experience with National.
Dislike: They did not pickup the call when I reached so I took help from airport information counter otherwise everything was good and fair.