There were many customers waiting at the store, but only two employees handling the transactions. Everyone started getting impatient. When we were finally being attended to, the staff kept trying to sell us their insurance, claiming we could get a better car if we bought it. We politely declined, stating we had already purchased full coverage from another platform, but they kept insisting we buy their 19-euro roadside assistance insurance. After we refused again, the staff member rolled his eyes and slammed the car keys onto the desk. We were all shocked. Another Chinese customer being served at the same time went through the same process, but with slightly better attitude from the staff.

Waited in line for 2 hours with only a few people ahead, and was fined for late pickup.

great modern car, quick pickup and drop off, couldn't have been better

Pressure was applied during pick up for extra insurance despite the fact that we already had a full comprehensive package. In fact we did pay extra for cleaning upon our return but upon inspection found that was covered through Easyrentcars anyway so we felt uncomfortable with that. otherwise everything else was excellent.

There was a bit of a wait to pick up the car, but nowhere near enough what we expected in August. Everyone was friendly and polite. We had no problems with the car. Definitely recommend!

Everything was easy and straightforward. No hidden extras and the price was better than elsewhere. Will book again!