The staff was very rude after trying to downgrade me to a manual transmission, which I refused, and attempting to sell me insurance I didn't want. They even told me they were unhappy with the low price I had paid.

There is never enough on staff. I had to wait over 90 minutes. I will not be using this company again

Did a good job

Counter lady was quite rude. Tried to sell me more insurance. Told me I couldn't possibly have insurance as they own the cars so how could anyone else insure them! when she realised I wan't buying more insurance she almost threw the keys at me. Did't tell me where or how to collect car. Pisa airport rental cars are either a bus ride or long walk to collect. She gave me no information and I had to find all this out myself. Appalling service.

GOLDCAR reject to my credit card and proposed to rent a car only by paying full insurance which I have already from AXA by Easyrentcars.com. Previously I had rent a car in London and in Amsterdam by GOLDCAR and hadn't such problems. Also, there were some issues with fuel indication and service needed but hopefully it was not affected vehicle usage.

Counter staff was helpful I think his name was Marco, Got new car one issue about the car that there was no fluid for the windscreen wipers, & one issue with the GOLDCAR as they didn't release the amount of money blocked on my Credit card almost 8 days passed till now with no issue with the car when i returned back!!