The counter is right next to the airport arrival exit. Turn right and you'll see it next to the coffee shop. This place is very popular, so sometimes you might have to wait in line. After finishing the paperwork, it only takes five minutes to walk to the parking lot to get the car. I booked an RAV4 but actually got a Nissan X-Trail, which was almost new with only 5800 kilometers on it. It came with a built-in GPS, which is very convenient given many places in the South Island lack cell phone signal. Renting with basic insurance from QEEQ, I upgraded to full insurance at the EZI counter for 28 NZD a day, with zero deductible. This proved useful, as many roads in New Zealand are gravel and quite a few stones fly around. The second day, a stone kicked up by an oncoming car cracked the windshield in two places. When returning the car, I informed the staff about the damage, they checked the rental record and told me I was free to go without any charges. I will rent from EZI again next time.

No staff at the counter, waited for more than ten minutes!

There was hardly any wait at the counter, and the service was excellent!

Located inside the airport, walkable distance, and offers an extra driver for free.

When picking up the car, the receptionist suggested buying insurance. I mentioned that I had already purchased full insurance through the car rental website, but she informed me that the insurance bought through them isn't from the designated insurance company. In case of any issues, they would directly charge 2500 NZD, which is their minimum claim amount, and I would have to deal with the insurance company back home, which could take up to six months. After some deliberation, I decided not to buy it.