The confirmed car model was not provided in the store. Even after contacting the rental company, we were still downgraded. The cross-border fee was less than 30 euros, but the tax was as high as about 12 euros; the tax accounted for nearly 50%.
I had an experience of changing cars in Rome, Italy. Their efficiency was very low, and they didn't replace the car with one of the same class, but with whatever car was available.
The trip was full of unexpected events! To summarize, we had a minor accident during the journey. We called Hertz's international emergency assistance, and the German customer service patiently handled all my silly questions and helped us find a nearby replacement vehicle. Thanks to them, our trip was saved. 5 stars!
El coche genial, solo el dia d recogida y entrega por el tema de las maletas, era un poco justo, al quedarse el maletero pequeño cuando levantamos los dos asientos extra .
About QEEQ:10.0/10
Me ayudaron muy amablemente con algunas dudas que tenia sobre el depósito, sin dudar volvería a alquilar un coche con ellos
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