No one at the rental company speaks Chinese or English, making communication extremely difficult. We relied entirely on phone translation and guesswork. The prepared driver's license and international driving permit couldn't be used. After half a day of communication, we still didn't understand each other. Fortunately, a lady who speaks Chinese at the mobile card service helped us by calling for inquiries. There is an agency in Saga City that can translate driver's licenses in just half an hour. We took a taxi immediately, and by 3 PM we got the translation document. But we had to wait until 5 PM to pick up the car at Nissan in Saga, which was frustrating.

Miss Hong's service was very thoughtful, and she spoke fluent Mandarin, making communication very pleasant. On non-busy days, there was no need to queue.

The staff speak a little of English , overall can be understand with some hand action But the pick up and drop off service very take time

Good service and fast instant confirmation

The vehicle’s tires looked like spare tires. If you’re traveling far (Tokyo-Kyoto-Tamayaka) get the larger vehicle-you’ll feel much safer.

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.