I booked a Jeep Grand Cherokee, but the parking lot didn’t have any and the other comparable models weren’t appealing. Even though I can accept other models of the same level, the selected one was the most attractive at the time of booking. Most SUVs don't have a luggage cover, so if you leave luggage in the car in outdoor parking for extended periods, the risk is higher in certain areas. The car rental companies I previously booked all provided a luggage cover.

After getting off the plane, I was worried about not finding the store, but it was actually very easy to locate. The car was in great condition. I was concerned about finding a gas station, so I opted for the 'full tank' option, which wasn't very expensive. I can't remember the exact amount. Returning the car was also very convenient.

Car rental services in the US are highly developed. We originally booked a 7-seater van online, but upon arriving at the Los Angeles branch, we found the trunk was a bit small. They allowed us to choose an 8-seater GMC with a bigger trunk and more space. They only charged us an additional insurance fee of around $150, and upgraded our vehicle for free. During the rental period, we had a few issues: a scratch, a flat tire, and a broken window from a thief. Each time, we called the rental company and they directed us to the nearest service point to replace the car for free, without any hassle. If this were in our home country, it would have been a much more troublesome experience. The service attitude was also excellent. Overall, this international car rental experience was very satisfactory.

The company is pretty good, with warm and convenient service. However, during this rental, the counter staff kept insisting on adding insurance, saying that the previously included insurance did not cover crashes. Thinking of many people's complaints, I insisted on not buying, and found out it was the right choice.

Great service, the car was very new, and there was no hard sell on insurance. Highly recommend.